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Hotel Parking Solutions
The Importance of Hotel Parking Solutions in Hospitality
In the world of hospitality, guest experience is everything. Hotels, resorts, and holiday apartments all aim to provide visitors with a comfortable, memorable, and stress-free stay. Whether it’s a weekend getaway or a long-awaited holiday, that experience begins long before guests reach the check-in desk. And hotel parking solutions form an important part of this experience.
Parking is often overlooked in building design, yet it significantly influences a guest’s experience at hotels. For guests arriving by car, it’s usually the first physical interaction they have with a hotel, resort or holiday apartment. A seamless, easy-to-use, clean, and welcoming hotel parking solution and experience sets the tone for the entire stay. Conversely, poor hotel parking solution management creates frustration and confusion. And this leads to a negative first impression for a guest which can be difficult to recover from.
We all look forward to our holidays. Whether it’s hopping in the car for a road trip or flying with the family to popular destinations like the Gold Coast. We all want our holidays—and our parking—to be easy. Tourist hotspots like the Gold Coast can get incredibly busy. This makes parking at hotels, holiday apartments and resorts a significant challenge.
At ThatsMySpot, we know how crucial parking solutions are in creating a positive guest experience. Parking shouldn’t be a burden for guests or for hotel management. By introducing smart, hotel parking solutions with reliable parking bollards, we help hotels, resorts, and holiday apartments overcome parking challenges. Which would otherwise waste time and money and, most definitely, impact guest satisfaction.
The First Interaction: Hotel Parking Solutions Set the Tone
As guests arrive at a hotel, resort or holiday apartments, they don’t want to spend their time battling for parking spaces or navigating a chaotic, disorganised parking lot. Whether they’ve driven hours or flown in for their holiday, the process of arriving and parking should be effortless.
Well-designed parking entry offers convenience and clarity. Clear signage, organised parking bays, and allocated parking spaces secured with parking bollards ensure that guests know exactly where they should park. And they are confident that their vehicle is safe and secure. In contrast, poorly managed parking areas lead to unauthorised parkers, frustrating circling for spaces. For hotels that rely on valet parking, this means the additional time and expense of having dedicated valet staff. They also need to keep track of guest car keys, and hande guest complaints when things go wrong.
thatsMYspot hotel parking solutions with parking bollards
Our thatsMYspot smart parking bollards offer an easy solution that changes this. We make parking in hotels, resorts and holiday apartments an easy, stress-free and positive experience for guests. And at the same time makes it much easier and more cost effective for hotel management to organise parking. Automated bollards reserve specific spaces for guests, eliminating unauthorised parking and reducing confusion. This simple system ensures that every guest’s arrival is streamlined and easy, allowing them to fully enjoy their stay.
Case Study 1: QT Hotel Newcastle
Customer Experience for QT Hotel parking
QT Hotels -known for their luxurious and unique design – prioritse personalised guest experiences that begin long before check-in. For guests arriving by car, seamless parking is their first physical interaction with the hotel. QT Hotels focus on ensuring that parking is easy and enjoyable to not only meet, but to exceed guest expectations.
QT Hotel Newcastle, nestled in the heart of the bustling city of Newcastle, is a luxury hotel with a difference. Housed in a stunning heritage-listed building, the boutique property boasts 104 meticulously designed rooms blending vintage charm with modern luxury.
When they opened in April 2022, they quickly realised that their 41 dedicated guest parking spots needed to be reserved exclusively for their esteemed guests. Ensuring that their guests had access to convenient and guaranteed parking became a top priority. However, assigning a full-time staff member to manage this was neither feasible nor cost effective.
QT Newcastle wanted a parking solution that ticked a few key boxes:
- Reserved parking spaces for hotel guests during their stay,
- Minimal staff involvement (think valet parking) to keep costs low,
- The ability to use or monetise vacant bays when guests weren’t using them,
- Ensuring that EV charging bays weren’t blocked or monopolised.
Ensuring that their guests had access to convenient and guaranteed parking became a top priority. However, assigning a full-time staff member to manage this was neither feasible nor cost effective.
Ensuring that their guests had access to convenient and guaranteed parking became a top priority. However, assigning a full-time staff member to manage this was neither feasible nor cost effective.
The hotel parking solutions that QT Newcastle implemented ……
So QT Newcastle turned to us for a technology solution. We collaborated with the hotel to transform their parking management, installing state-of-the-art automated bollards in all 41 guest parking bays. This technology not only streamlined hotel parking management. But it also ensured that QT hotel guests enjoyed a seamless parking experience from the moment they arrived. With better control over parking, QT Hotels could focus on what they do best—taking care of their guests.
The QT Hotel parking solution results?
Nothing short of spectacular. By implementing ThatsMySpot‘s bespoke parking solution, QT Hotel enhanced:
- Guest Satisfaction: The new parking system resulted in a significant reduction in guest complaints about parking.
- Operational Efficiency: The hotel staff no longer had to spend time monitoring the parking lot, allowing them to focus on providing exceptional service to guests.
- Positive Reviews: The hotel saw an improvement in online reviews, with many guests specifically mentioning the improved parking experience.
At QT Hotel Newcastle, they are not just about providing a place to stay – they are about creating an experience. And with the thatsMYspot automated parking solution, they are taking guest experience to new heights.
Case Study 2: Circle on Cavill Holiday Apartment Parking
Circle on Cavill is one of the Gold Coast’s most iconic high-rise holiday apartment buildings. Spread across 1.4 hectares, it consists of two impressive residential towers: the South Tower, with 48 levels and 279 units, and the North Tower, which spans 68 levels and houses 365 apartments. In total, Circle on Cavill offers 644 apartments—making it a bustling destination for both residents and holiday-makers. However, with only 412 parking spaces available to service the entire complex, parking becomes a premium resource, especially during the peak summer holiday season.
The challenge of holiday apartment parking
While some apartments are owner-occupied, during holiday season, most are rented out to holiday-makers all in need of parking. This ongoing challenge led Circle on Cavill to partner with ThatsMySpot to streamline their parking management and improve the guest experience.
With 644 apartments and only 412 parking spaces, managing the parking needs of holiday-makers at Circle on Cavill is a Herculean task. Time-consuming and stressful. The building manager faced constant stress in coordinating parking, dealing with unauthorised vehicles, and ensuring guests had easy access to their designated spots. The building manager was often forced to put up signs and chase unauthorised parkers, adding to the operational workload.
The Solution: thatsMYspot’s automated Parking Bollards
To solve these issues, the facilities manager at Circle on Cavill engaged ThatsMySpot to implement a tailored parking solution. Initially we consulted with the building and facilities management to understand their specific needs.
With their specific requirements, the best option for this site was ourremote control parking bollards—specifically, our popular TMS-APL2 model. Temporary visitors and holiday makers can access their reserved parking spot with the simple click of a remote control button. This also ensures that the parking bay remains secure when not in use. And by issuing remote controls with a security fob deposit, the facilities managers can readily make sure that guests return the remotes when they check out. For uniformity, the building pre-approved these bollards for all apartment owners.
For additional convenience, building management also approved smartphone parking bollards . And they offered this as an option for those more tech savvy owners who wanted to use a smartphone.So now the building purchases in bulk to have a uniform look and feel across the entire building as new owners buy into the building and want the option of parking security.
Benefits of our holiday apartment parking solution
The facilities managers and owners are all thrilled by the results. This shows because they keep ordering more parking bollards from us regularly each year. We’ve managed to alleviate their holiday apartment parking chaos in this iconic building, making their lives much easier and stress-free. Allowing the building manager to focus on other important tasks, especially during the peak holiday perios.
By partnering with ThatsMySpot, Circle on Cavill achieved the following:
- Enhanced Parking Control: The remote control bollards have given building managers and owners much better control over parking spaces. As a guest here you no longer need to worry about unauthorised parkers taking your spots. And for building management, it significantly reduces the hassle of manually managing parking.
- Seamless Guest Experience: Guests are provided with a simple and secure parking process, which contributes to an overall stress-free holiday experience. No more battling for parking or dealing with unauthorised holiday maker cars in their designated spots.
- Efficient Operations: Installing bollards in batches means minimal downtime and a smooth transition for owners. Pre-approving the bollards helped maintain uniformity in the parking area, creating a streamlined and professional appearance.
Our approach was simple and secure, and we were able to address the holiday rental parking issue at Circle on Cavill Gold Coast with ease. We’re thrilled to make holidays more relaxing and enjoyable. All by solving the parking problem in holiday rentals with our parking bollard solutions.
Our hotel, resort and holiday parking solutions
At ThatsMySpot, we’ve seen time and again how a simple upgrade to the parking system can dramatically improve both guest satisfaction and operational efficiency. Whether it’s the luxe QT Hotel in Newcastle or the busy and vibrant mega holiday resort at Circle on Cavill on the Gold Coast smart parking solutions create a smoother, more organised parking experience.
We also supply and install a range of other hotels and resorts such as Accor Chatswood in Sydney, Mantra Sun City on the Gold Coast
Hotels, resorts, and holiday apartment managers no longer have to waste time managing valet services or dealing with unauthorised parkers. By automating parking with motorised smart bollards, they can focus on what really matters: delivering a memorable experience for their guests.
Do you find yourself in a similar situation? We’d love to transform hotel, resort or holiday parking experience. Visit ThatsMySpotto explore our smart parking solutions.
